Thu, 12 Dec 2019 | BUSINESS SALE
Living solutions provider Appello has acquired telecare and out of hours call monitoring service Medvivo Careline from its parent Medvivo Company.
Medvivo started trading in 1989 as Magna Careline. It provides alarm monitoring as well as a comfort call service, with the intention of assisting customers in preserving their safety, wellbeing and independence in their own homes.
Its customers will continue to have access to their current level of service and will also soon be able to use Appello’s digital monitoring platform CareNet.
The acquisition of Medvivo is Appello’s second largest acquisition of the year and comes after its purchase of telecare services provider RedAssure Independent Living in October.
Medvivo Managing Director Liz Rugg said: "When we decided the time was right to exit telecare monitoring to focus on our core areas of strategic growth, such as providing integrated urgent care services across Bath and NE Somerset, Swindon and Wiltshire, we knew we needed an excellent partner to take over the service.”
"We chose Appello because we were impressed by their approach to quality of service, and their commitment and record in delivering customer experience improvements through innovation. We knew our customers would be safe and secure in the hands of Appello."
Tim Barclay, Chief Executive of Appello, said: "Medvivo Careline have delivered a quality service for their customers for many years and we look forward to continuing that tradition.
"We felt a strong synergy because of our respective emphasis on service excellence and were attracted by their diverse customer base – from supported residential developments, to individuals living in their own homes in the community.
"The acquisition represents the continuation of our ambitious growth strategy and reinforces our position as the leading provider in the UK of both telecare monitoring and digital telecare services."
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